Privacy Policy

At Garena, we are committed to protecting our users' privacy and ensuring the confidentiality and security of their personal information. We aim to prevent unauthorized use or disclosure, in line with our Information Security Policy, which includes various physical and cybersecurity protocols. By accessing our store, Garena Shop, you acknowledge and agree that this Privacy Policy applies to all services we provide through it. This policy outlines how your personal information is collected, used, and protected while using our online store, Garena Shop.

Information Collection

We collect different types of information to deliver and enhance our services, including:

Personal Information

Name, email address, phone number, and payment details.
Information about the products and services you have purchased.
Your preferred products and services.
Demographic data, such as education level, occupation, household income, hobbies, and activities.
The method you use to purchase our products or services.
How you use our products and services.

If you provide us with personal information about another individual in response to a service request, you are responsible for ensuring that the individual is aware of and consents to our retention of their information, and that we will handle their personal data in accordance with this Privacy Policy.

Non-Personal Information

We collect non-personal information such as device type, usage data, location data, and IP address when you visit our website. This includes details about your device, geographic location, search and browsing history on our websites, as well as the date and time of your visit, browser type and version, operating system and platform, and the referring URL of any websites used to access ours.

Cookies

Like many other websites, we use cookies-small files stored on your device by websites-to help the site remember certain information about you and provide a more enhanced and interactive online experience. By continuing to use our website, you consent to our use of cookies. Alternatively, you may adjust your browser settings to decline cookies, which may prevent access to certain parts of our website.

Methods of Information Collection

We collect information through the following methods:

Directly from you: When you create an account, contact us, or use our services.
Automatically: While using our store, including usage data and cookies.

Use of Information

We use the information we collect for the following purposes:

To deliver and improve our services.
To manage your account and provide technical support.
To send updates and service-related notifications.
To analyze service usage and enhance user experience.
To protect our website from fraud and maintain its security.
For other uses as needed.

Information Sharing

We do not sell or share personal information with third parties, except in the following cases:

With service providers who assist us in operating and improving our services.
When required by law or to protect our legal rights.
With business partners to deliver joint services, in accordance with this Privacy Policy.

Information Security

We implement necessary security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Data encryption during transmission and storage.
Use of firewalls and intrusion detection systems.
Regular review and updates of our security systems.

Your Rights

You have certain rights regarding your personal information, including:

The right to access the personal data we hold about you.
The right to request correction or deletion of your personal data.
The right to object to or request restriction of the processing of your personal data.

External Links

Our store may contain links to other websites. We are not responsible for the content of these websites or how they collect and process data.

Changes to the Privacy Policy

At Garena, we are committed to protecting customer data and providing the best possible experience. We reserve the right to modify or update this policy at any time, at our sole discretion. Please review this policy periodically. Continued use of the website following any changes constitutes your implicit acceptance of those updates.